Refund policy
Refund and Return Policy
To comply with our service standards, we offer a 30-Day Return Policy. You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it, unused or strictly tested indoors only, and in its original packaging.
1. Specific Return Scenarios & Cost Allocation
A. Defective Items or Damaged in Transit : If the product is defective, malfunctions, or arrives physically damaged, please contact us within 48 hours of delivery with photos/videos.
Who pays for return shipping? Anywell pays 100% of the return shipping cost. We will provide a pre-paid return label.
Restocking Fee: $0 (None).
Resolution: Full refund or a free replacement sent immediately.
B. Wrong Item Sent: If you received a different model or color than what you ordered.
Who pays for return shipping? Anywell pays 100% of the return shipping cost (pre-paid label provided).
Restocking Fee: $0 (None).
Resolution: Full refund or exchange for the correct item.
C. Change of Mind / Buyer's Remorse : If you ordered the correct item but decide you no longer want it, or it does not fit your personal preference (e.g., "it is too heavy for me to lift").
Who pays for return shipping? The Buyer is fully responsible for arranging and paying the return shipping freight to our CA facility.
Restocking Fee: A 20% Restocking Fee (based on the purchase price) will be automatically deducted from your final refund to cover inspection, cleaning, and re-shelving costs. Original shipping charges (if any) are non-refundable.
Condition Clause: Anywell reserves the right to refuse a return or deduct additional fees if the item is returned damaged, dirty, or missing parts due to customer misuse.
D. Order Cancellation:
Before dispatch:
If you cancel before the item leaves our CA warehouse, you will receive a 100% full refund with no fees.
After dispatch:
If the order has already shipped, it cannot be intercepted. You must refuse the package or return it upon delivery. This will be treated as a "Change of Mind" return, and you will be responsible for the return shipping costs.
E. Package Not Delivered / Lost in Transit: If the carrier confirms the package is lost and cannot be delivered.
Resolution: We will issue a 100% full refund or send a free replacement.
Non-Returnable Items Please note that the following items cannot be returned:
Products that have been modified or subjected to excessive wear and tear.
2. Return Shipping & Pickup Policy
A. No Prepaid Pickup Services: We do not provide or arrange at-home pickup services for returns. If a return is approved, the customer is fully responsible for dropping off the securely packaged product at a local carrier facility (e.g., FedEx/UPS authorized ship center).
B. Customer-Arranged Pickup: If you require at-home pickup due to the size or weight of the product, you must contact the carrier (FedEx, UPS, etc.) directly to schedule and pay for the pickup service.
C. Original Packaging Required: All returns must be shipped back in their original packaging with all protective inserts. If the original packaging is missing, the carrier may refuse to accept the shipment or charge an additional oversized handling fee, which will be the customer's responsibility.
3. How to Start a Return Please do not send items back to us without requesting a return first.
1.Email our support team at service@anywellshop.com to request a Return Merchandise Authorization (RMA).
2.Once approved, securely pack the item in its original box.
3.Ship the item to our authorized return facility:
Anywell Return Support： Please contact customer service to obtain a Return Merchandise Authorization (RMA) and the specific return address.
Phone: +1(725)8953996
Email: service@anywellshop.com
4. Refunds Processing Once we receive and inspect your return at our Fontana facility, we will notify you of the approval. Approved refunds will be automatically processed back to your original payment method (e.g., PayPal or Credit Card) within 3-5 business days.