Anywell Parts Care — 2-Year Extended Coverage Terms

Terms version effective: August 31, 2026

Every eligible Anywell mobility vehicle includes a 2-year limited warranty at no additional cost, covering the first 24 months after delivery.

The optional $59 2-Year Body Parts Extended Warranty adds 24 months of coverage for eligible body and chassis parts only, covering years 3-4 after delivery. The battery is not included. Together, the standard warranty and this purchased extension provide four years of eligible body-parts coverage from the original delivery date.

A separate one-time battery warranty extension is available after year 2 for $300. It is not included in the $59 body-parts extension. Contact Anywell Support before purchase to confirm the eligible battery, effective dates, and claim-review requirements.

At a glance

  • 2 years included: the standard limited warranty applies during months 1-24 after delivery.
  • 2 additional years for $59: the body-parts extension applies during months 25-48 after delivery.
  • Body and chassis parts only: the $59 extension excludes the battery and battery-related claims.
  • $300 battery option: a separate one-time battery warranty extension is available after the standard 2-year term.
  • $0 deductible for approved covered claims: no per-claim fee applies to an approved claim under the $59 extension.

1. Provider and eligible area

The warranty provider is ProphecyGenesis Technology Co., Ltd., Room 401, 4/F, 89 Lockhart Road, Wan Chai, Hong Kong. Coverage is available only for eligible Anywell mobility vehicles delivered within the contiguous 48 United States.

2. Enrollment, effective date, and expiration

  • Price: $59 per eligible vehicle for the 2-year body-parts extension.
  • The extension may be purchased with the vehicle or by contacting Anywell Support within 60 calendar days after delivery.
  • The extension must be linked to the covered vehicle order, model, and serial number.
  • Months 1-24: the included standard limited warranty applies.
  • Months 25-48: the purchased body-parts extension applies.
  • Effective date: 12:00 a.m. local time on the day immediately following expiration of the standard 2-year limited warranty, calculated from the vehicle delivery date recorded by the carrier or Anywell.
  • Expiration date: 11:59 p.m. local time on the day immediately before the fourth anniversary of the vehicle delivery date.

Example: if delivery occurs on August 20, 2026, the standard limited warranty applies through August 19, 2028. The purchased $59 body-parts extension applies from August 20, 2028 through August 19, 2030 at 11:59 p.m. local time.

3. What the $59 body-parts extension includes

For each claim that Anywell approves as a covered failure during the extension term:

  • Anywell will provide the approved compatible body or chassis replacement part at no charge.
  • Anywell will pay standard shipping required to deliver an approved covered part.
  • If Anywell determines product transport is required for an approved covered repair, Anywell will arrange or pay the approved standard transport.
  • Anywell-required remote diagnosis and reasonable repair labor approved by Anywell in writing before work begins are provided at no charge.

4. Battery extension

The battery is excluded from the $59 body-parts extension. After the standard 2-year warranty term, a separate one-time battery warranty extension may be purchased for $300. Anywell Support must confirm the eligible battery, effective dates, and claim-review requirements in writing before purchase.

5. What the $59 body-parts extension does not cover

  • batteries, battery capacity loss, or other battery-related claims;
  • intentional damage, collision, impact, drops, fire, theft, loss, vandalism, or cosmetic damage;
  • water exposure, water ingress, flooding, rain-related misuse, corrosion, or damage caused by improper storage;
  • misuse, overloading, neglect, improper maintenance, unauthorized modification, incorrect installation, commercial or rental use, or use outside product instructions;
  • normal wear items when no covered failure is present, optional upgrades, expedited delivery, consequential or indirect losses, downtime, or loss of use;
  • parts, diagnosis, transport, or repairs purchased or arranged without Anywell's prior written approval.

Anywell will explain the coverage decision before asking the customer to approve any non-covered cost.

6. How to request warranty service

Contact Anywell Support before purchasing a part, transporting the product, or arranging a repair. Provide the original order number, product model, serial number, issue description, and clear photos or video. Anywell may request reasonable remote troubleshooting before confirming coverage and the approved service path.

For steering, braking, controller, motor, structural, electrical, or other safety-critical concerns, stop using the product until Anywell Support confirms the next step. Do not arrange an outside repair unless Anywell approves the repair and authorized amount in writing.

7. Cancellation and returns

If the covered vehicle is returned within its applicable 60-day return window and no extended-warranty service has been used, the $59 extension will be refunded with the vehicle. Other cancellation and refund rights may vary by state. Any mandatory cancellation period, pro-rata refund, or other non-waivable right provided by applicable law will apply.

8. Relationship to other policies

The standard limited warranty, shipping policy, and return/refund policy remain separate and apply according to their own terms. The $59 body-parts extension begins after the standard 2-year limited warranty ends. If applicable law gives the customer rights that cannot be waived, those rights remain in effect.

9. Contact

To enroll within 60 days after delivery, request service, cancel an extension, or ask a coverage question, contact Anywell Support:

Keep the order confirmation and product serial number. Anywell will use the vehicle delivery record to confirm the applicable effective and expiration dates.