Anywell Parts Care — Year 2–3 Parts Shipping Support

Effective date: August 12, 2026

This optional $99 service contract is separate from Anywell’s original one-year limited warranty. It is not insurance, does not renew automatically, and does not extend every term of the original warranty.

1. Provider and eligible area

The service-contract obligor and provider is ProphecyGenesis Technology Co., Ltd. Coverage is available only for eligible Anywell mobility vehicles delivered within the contiguous 48 United States.

2. Enrollment and service period

• Price: $99 per eligible vehicle.
• Purchase with the vehicle or contact Anywell Support to enroll within 30 days of the vehicle purchase.
• Service period: months 13 through 36 after the vehicle purchase date, following the original one-year limited warranty period.
• The plan must be linked to the covered vehicle order, model, and serial number.

3. What is included

• First approved service event: one approved compatible non-battery standard replacement part and standard shipping are included, subject to the claim process and exclusions below.
• Second and later approved service events: the approved compatible non-battery standard replacement part remains included; the customer pays a $20 standard-shipping contribution per shipment.
• For any approved shipment whose standard freight cost exceeds $40, the customer is responsible for the amount above $40 in addition to any applicable $20 contribution.

4. What is not covered

This plan does not cover:

• batteries, battery capacity loss, chargers damaged by misuse, or other battery-related claims;
• labor, local repair-shop charges, diagnosis fees charged by third parties, expedited delivery, main frames, or whole-vehicle freight;
• intentional or deliberate damage, collision, impact, drops, fire, theft, loss, vandalism, or cosmetic damage;
• water exposure, water ingress, flooding, rain-related misuse, corrosion, or damage caused by improper storage;
• misuse, overloading, neglect, improper maintenance, unauthorized modification, incorrect installation, commercial or rental use, or use outside product instructions;
• normal wear items when no covered defect is present, consequential or indirect losses, downtime, or loss of use.

5. How to request service

Contact Anywell Support before purchasing or installing a replacement part. Provide the original order number, product model, serial number, and clear photos or video showing the issue. Anywell may request reasonable troubleshooting. Parts shipped without prior written approval are not covered.

For steering, braking, controller, motor, structural, or other safety-critical concerns, stop using the product until Anywell Support confirms the next step. Approval may depend on remote diagnosis and safe installation requirements.

6. Cancellation and refunds

If the underlying vehicle is returned within its applicable 30-day return window and no Parts Care service has been used, the $99 plan will be refunded with the vehicle. After the plan has been used, or after that return window ends, the plan is non-refundable except where applicable law requires otherwise.

7. Relationship to other policies

The original limited warranty, shipping policy, and return/refund policy remain separate and continue to apply according to their own terms. If applicable law gives the customer rights that cannot be waived, those rights remain in effect.

8. Contact

To enroll within 30 days, request service, or ask a coverage question, contact Anywell through the support details shown on the store’s Contact Us page. Keep your order confirmation and serial number.