Shipping Policy
1. Corporate Entities & Fulfillment Operations Anywell operates globally to bring you high-quality mobility devices.
Global Headquarters: ProphecyGenesis Technology Co., Ltd. (Room 401, 4/F, 89 Lockhart Road Wan Chai, Hong Kong). Responsible for brand operation, R&D, and global strategy.
U.S. Distribution Company: FUTURECUEX INC (16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex). Handles U.S. local distribution and legal compliance.
Anywell Return Support： Please contact customer service to obtain a Return Merchandise Authorization (RMA) and the specific return address.
Phone: +1(725)8953996
Email: service@anywellshop.com
2. Shipping Areas & Restrictions
We offer Free Shipping on all orders. However, due to the heavy and oversized nature of our power chairs and scooters, our shipping services are strictly limited to the contiguous 48 United States. We DO NOT ship to:
Alaska (AK), Hawaii (HI), Puerto Rico (PR), and other U.S. Territories.
APO/FPO/DPO military addresses.
P.O. Boxes.
3. Processing & Delivery Time
Order Handling Time: 1-2 Business Days (Monday - Friday). Orders placed on weekends or holidays will be processed the next business day.
Shipping Transit Time: 3-7 Business Days (via FedEx Ground or equivalent freight service).
Order Tracking: Once your order is dispatched from our CA warehouse, you will receive a tracking number via email.
Order confirmation
After placing an order, we will send you a confirmation email containing your order information. After your order is shipped:
We will send a shipment confirmation email to you, which will provide you with the tracking number of the shipment, as well as a link for tracking your package on the next working day of the estimated shipping date.
Then, you will receive your order at the delivery address provided within the specified time frame based on your location.
If you find that your order has exceeded the estimated shipping date, but you do not have tracking information, please contact our customer service department through the help center page.
Shipping service
We use third-party shipping partners to deliver our products to customers. Our usual shipping partners are UPS or FedEx.
Free shipping is available for Anywell power wheelchairs and mobility scooters shipped to the contiguous 48 United States when purchased directly on the Site, unless a specific product page states otherwise.
Please note that we offer ground shipping but no other expedited shipping options.
Shipping time frame
Shipping time is the time it takes for the product to arrive at your location. Shipping time frame is calculated from estimated ship date to delivery date. Please note that due to varying stock availability, each item in an order may have a different estimated ship date.
Shipping times vary depending on your location:
Missing or lost packages
If you receive delivery notification via email but your order is not found or received, please try:
View shipping address (if you live in a residence)
Again check with the receptionist in the reception area (if you are staying in an apartment)
Anywell reserves the right to refuse assistance or accept liability for all loss claims reported to us after 30 days from the date of delivery, or due to the customer providing an incorrect/incomplete shipping address.
Delivery notifications for some carriers may be issued up to 24 hours prior to actual arrival. If you still cannot find your package, please report the situation to us immediately so our customer service department can assist you in filing your claim and send you a new replacement package.
